Terms & conditions
The terms on which the hub and helpline are provided. Use of either is acceptance of everything below.
1 · The service
Kestrel Hub provides general consumer information about the UK mobile sector via this website and a telephone helpline. The service is informational only — nothing is sold, no accounts are touched, no payments are taken.
2 · Acceptable use
Lawful, personal, informational use only. No disruption, large-scale scraping, or passing our content off as official network material. Abusive calls may be ended and, where appropriate, reported.
3 · Information basis
All content is general information on the basis set out in the disclaimer, which forms part of these terms. Time-sensitive matters must be verified with official sources.
4 · Intellectual property
Original text and design belong to Kestrel Hub. Third-party trade marks belong to their owners and appear nominatively only. Linking to our pages is welcome.
5 · Calls
0330 059 7117 is charged at your provider's standard geographic rate; calls may be recorded for quality and training and provide general information only, with account matters referred to official channels.
6 · Liability and law
To the fullest extent permitted by law, liability for loss arising from use of general information is excluded; nothing limits liability that cannot lawfully be excluded, including for fraud. These terms are governed by the laws of England and Wales under UK jurisdiction.
Want to talk it through?
Our helpline answers general questions about anything in this hub — switching, coverage, complaints, staying safe. We can't open accounts, take payments, or act for any network.
0330 059 7117 Standard UK rate · usually free within inclusive minutes · we never ask for passcodes, banking or card details