Privacy policy
What personal data this hub touches, why, for how long — and the rights UK law gives you over all of it.
1 · Controller
Kestrel Hub operates this website and the helpline (0330 059 7117) and is the controller of the personal data described here.
2 · What we collect
Site usage: pages visited, approximate location, device and browser type — via cookies and similar technologies, with consent where required (cookie policy). Helpline calls: caller number, time, duration; where recording is active and announced, the recording, for quality and training. By design, nothing sensitive: we neither request nor want passwords, passcodes, banking or card details, and advisers stop callers volunteering them.
3 · Lawful bases
Running and improving the site and helpline — legitimate interests. Analytics and advertising measurement — consent, via the cookie notice. Quality, training and dispute records — legitimate interests. Legal compliance where it applies.
4 · Sharing and retention
Hosting, analytics and telephony providers process data under contract on our instructions. We sell no personal data and share no caller details with network operators. Recordings and logs are kept only as long as quality and dispute purposes require, then deleted; analytics retention follows the cookie-policy settings.
5 · Your rights
UK GDPR grants access, correction, deletion, restriction and objection rights, plus withdrawal of cookie consent at any time — exercised via the helpline. Complaints may also go to the Information Commissioner's Office (ICO).
6 · Changes
Updates appear on this page under the hub's standing review-date convention.
Want to talk it through?
Our helpline answers general questions about anything in this hub — switching, coverage, complaints, staying safe. We can't open accounts, take payments, or act for any network.
0330 059 7117 Standard UK rate · usually free within inclusive minutes · we never ask for passcodes, banking or card details