Contact
Get in touch
One number, honest limits. If your question is about your own bill or account, your network's official line is the right first call.
Reviewed: July 2026Region: United KingdomType: Independent information
Please read first
Kestrel Hub is an independent third-party information centre. We have no affiliation with, authorisation from, or connection to any network mentioned on this page — trade marks belong to their owners and appear only to identify subjects. We sell nothing, cannot open or change any account, and never take payments or security details. Billing, contract and account matters belong with your network's official customer service. Our helpline gives general information only, at standard geographic call rates.
The helpline
0330 059 7117
Standard UK rate — 0330 numbers cost the same as calling a normal landline — normally free within inclusive minutes. No premium charges from us, ever. General information only.
The split: us vs official channels
| Bring to us | Take to official channels |
|---|---|
| How the PAC/STAC switch works and your rights in it | Billing, contract terms, cancellations, upgrades |
| Checking coverage properly; fixing weak signal | Anything requiring your account to be opened |
| The complaints ladder and the free ombudsman | Fraud in progress — your bank first, then Action Fraud |
| Which host carries which budget brand | Regulatory complaints — Ofcom / the ombudsman schemes |
Call securityWe never ask for one-time passcodes, banking or card details, or account passwords. A caller claiming to be us and asking for any of those is a fraud — hang up and report it (stay safe).
Want to talk it through?
Our helpline answers general questions about anything in this hub — switching, coverage, complaints, staying safe. We can't open accounts, take payments, or act for any network.
0330 059 7117 Standard UK rate · usually free within inclusive minutes · we never ask for passcodes, banking or card details